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Unreturned deposit

I rented car in Spain ( Madrid Airport) in August ,12-23. Europcar have return me deposit 396 Euro ( invoice number 100613943390, contract 6030505171). I sent several times information where Europcar can send money. Final unswer from Spain side ( by Ukrainian subsidiary) was " this order was not"!!!
I spent more than a month for waiting and communication with Europcar. This is my last attempt get my money without appeal to court.
I hope get my deposit until October, 7
Thank you for understanding.

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